FREQUENTLY ASKED QUESTIONS
Beverage and Consumable Product Returns
Beverage and consumable products are not eligible for return or exchange. All sales of beverage and other consumable products are considered final.
If you are unhappy with your purchase for any reason, please contact us at firstname.lastname@example.org. We offer a money-back guarantee and are happy to issue a product refund if you are not satisfied with your purchase.
*Please note that the money-back guarantee is valid up to 30 days after delivery of your purchase. If the purchase is past 30 days, online credit may be issued. Solé Coffee processes product replacements, partial refunds or store credits and payment refunds at our discretion. Satisfaction guarantee based refunds are limited to 24 single-serving coffee pods (two 12-count boxes) or less. Orders exceeding 24 single-serving coffee pods (two 12-count boxes) are limited to a refund equal to the full price of 24 single-serving coffee pods.
**Refunds do not include shipping costs.
***Refunds cannot be processed for packages lost in transit, shipping delays, orders forwarded or redirected in transit, insufficient/incorrect shipping addresses or packages deemed undeliverable due to carrier's judgment, as well as accidental subscriptions, or late subscription cancellation requests. Packages that are returned to our facility with no communication to our customer service team will not be automatically refunded. Refund requests must still be received within 30 days after delivery of your purchase.
****Refused packages that are returned to our facility will be reviewed by Solé Coffee and are subject to a $9.00 restocking fee.
Gift Card Returns
Gift cards are not eligible for return or exchange. All sales of gift cards are considered final.
Damaged or Incorrect Items
If you received an order that is damaged or incorrect, please contact us within 5 business days of receiving the order and we will assist you in replacing the damaged/incorrect items. We may require photographic evidence to help document the issue and process a replacement.
Our customer service team is available via email at email@example.com.
The information contained herein only applies to purchases made through www.drinksole.com.